Terms of Service

Effective Date: October 2026

Welcome to Yensumi. Thank you for visiting our online store.

These Terms of Service explain the conditions governing your access to and use of the Yensumi website, including product information, shopping functions, website content, and related online services. Throughout these Terms, these services are collectively referred to as the "Site."

The Site is owned and operated by Hubei Yueluyang Network Technology Co., Ltd.

Yensumi focuses on household goods and practical everyday products intended to support convenient, functional, and organized daily living.

These Terms apply whenever you browse our website, explore product listings, use available website features, communicate with our customer support team, or purchase products through the Site.

Your use of our website may also be governed by additional policies and notices, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.

By accessing or using the Site, you acknowledge that you have read and agree to these Terms. If you do not accept the applicable conditions, please discontinue your use of the website.

1. Customer Information and Account Details

When using Yensumi's website, placing an order, or communicating with our team, you are responsible for providing information that is accurate, complete, and current.

Depending on the service requested or the transaction being completed, we may require information such as:

  • Your full name and other relevant identification details;

  • A valid email address and telephone number;

  • Billing and payment-related information;

  • The intended delivery address;

  • Details necessary to authorize or complete a transaction; and

  • Other information reasonably required to process your purchase or respond to your inquiry.

Before submitting an order or other information, please carefully review the details you have entered.

If any information changes or needs correction, please notify us promptly, particularly when the information relates to an existing purchase or delivery.

Incomplete, outdated, or incorrect details may interfere with payment verification, order processing, delivery arrangements, or our ability to provide appropriate assistance.

To the extent permitted by applicable law, Yensumi is not responsible for avoidable difficulties directly resulting from inaccurate or incomplete information supplied by a customer, including related processing or delivery problems.

2. Privacy and Personal Information

We respect the privacy of individuals who visit and use our website.

Our Privacy Policy provides further details about how personal information may be collected, used, processed, stored, disclosed, and protected when you interact with the Site.

Information may be obtained through different activities, including:

  • Browsing our website;

  • Purchasing household goods or other available products;

  • Submitting product reviews or feedback;

  • Contacting customer support; and

  • Using other functions or services available through the Site.

We handle personal information in accordance with our published Privacy Policy and applicable data protection requirements.

Where a particular processing activity requires consent or another specific legal basis, the relevant legal requirements will apply.

We encourage you to read our Privacy Policy to understand our information-handling practices and the privacy rights that may be available to you under applicable law.

3. Website Content and Permitted Use

Our website contains various forms of digital and informational material, which may include:

  • Product photographs and visual product presentations;

  • Brand names, trademarks, and other identifying elements;

  • Product descriptions, written articles, and informational content;

  • Illustrations, graphic materials, and videos;

  • Website layouts, page structures, and design elements; and

  • Software, interactive functions, and other technical components.

These materials are owned by, licensed to, or otherwise lawfully used by Hubei Yueluyang Network Technology Co., Ltd. or their respective intellectual property owners.

Subject to these Terms, visitors are granted a limited, revocable, non-exclusive, and non-transferable permission to access and use the Site for lawful personal browsing, shopping, and informational purposes.

Unless we provide prior written authorization or applicable law expressly permits the activity, you must not:

  • Reproduce, copy, redistribute, republish, or commercially exploit website content;

  • Replicate substantial portions of our website design, page organization, or visual presentation;

  • Introduce viruses, malicious software, harmful scripts, or other disruptive code;

  • Use unauthorized automated systems, bots, or scraping tools to collect website information;

  • Attempt to access restricted systems, confidential records, or personal information belonging to other customers;

  • Interfere with the operation of our website, servers, networks, or connected services; or

  • Bypass security systems, access restrictions, or other technical safeguards.

We may restrict access, investigate suspicious activity, or implement reasonable protective measures when necessary to protect our website, customers, content, and technical infrastructure.

4. Customer Reviews and User-Submitted Content

Certain website functions may allow customers to submit reviews, comments, photographs, suggestions, or other materials relating to our products and services.

By submitting any content, you confirm that:

  • You own the material or have obtained the necessary permission to submit and share it;

  • Your submission complies with applicable laws and regulations;

  • Any factual statements included in your content are accurate to the best of your knowledge;

  • Your material does not infringe another person's intellectual property, privacy, or other legal rights;

  • Your submission is not fraudulent, misleading, or intentionally deceptive; and

  • Your content does not contain unlawful, defamatory, threatening, or abusive material.

You must not impersonate another individual, misrepresent your identity, or provide information intended to mislead other website visitors.

To the extent permitted by applicable law, you grant Yensumi a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, display, and distribute the materials you submit for legitimate business purposes.

Such purposes may include displaying customer feedback, presenting product-related content, responding to customer questions, and promoting our products or services.

You remain responsible for the materials you submit and must ensure that your content respects applicable legal requirements and the rights of third parties.

5. Third-Party Websites and Service Providers

Some functions available through our website may depend on services operated by independent third parties.

These may include:

  • Payment processing services;

  • Shipping and delivery carriers;

  • Parcel tracking systems;

  • External applications and software integrations; and

  • Other websites or online service providers.

Such providers may support payment authorization, order fulfillment, transportation, tracking updates, customer communications, and other activities connected with your shopping experience.

Because these services are independently operated, Yensumi cannot guarantee their uninterrupted availability, accuracy, security, content, privacy practices, or contractual conditions.

Your interactions with an external provider may be subject to its own terms of service, privacy policy, and operating procedures.

We recommend reviewing the relevant information before providing personal details or completing transactions through an independently operated service.

Nothing in this section removes any responsibility that cannot legally be excluded under applicable law.

6. Website Availability and Product Information

To the extent permitted by applicable law, our website and associated online services are provided on an "as is" and "as available" basis.

We make reasonable efforts to maintain website accessibility and ensure that available functions operate properly.

However, uninterrupted access and completely error-free performance cannot be guaranteed.

Occasional interruptions may occur because of:

  • Scheduled maintenance;

  • Technical malfunctions;

  • Security-related incidents;

  • Internet or network failures; or

  • Other operational circumstances.

We also take reasonable care when preparing product descriptions, specifications, and photographs for our household goods and everyday products.

Certain differences in appearance, color, packaging, or presentation may occur because of manufacturing variations, packaging changes, photographic lighting, image reproduction, or individual display settings.

Before making a purchase, customers should review the relevant product listing and any accompanying product information.

Particular attention should be given to:

  • Available product dimensions;

  • Materials and construction;

  • Product functions and available variations;

  • Package contents;

  • Intended applications;

  • Cleaning and maintenance guidance; and

  • Applicable usage instructions and safety precautions.

Product performance and suitability may vary according to the item, the environment in which it is used, and individual circumstances.

Descriptions and product information are intended to explain the characteristics of the items offered. They should not be interpreted as guarantees beyond express commitments made by Yensumi or rights established under applicable law.

Except for express warranties or statutory protections that cannot legally be excluded, additional warranties are disclaimed to the extent permitted by law.

Nothing in these Terms is intended to remove or reduce mandatory consumer rights.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Yensumi and Hubei Yueluyang Network Technology Co., Ltd. shall not be responsible for indirect, incidental, special, punitive, or consequential losses arising from or connected with circumstances including:

  • Website errors, service interruptions, access restrictions, or technical limitations;

  • The purchase, handling, storage, maintenance, or use of products obtained through the Site;

  • Unauthorized access to, modification of, or loss of information;

  • Interruptions involving payment providers, shipping carriers, communication networks, or other independent service providers; or

  • Events and circumstances outside our reasonable control.

The exclusions and limitations described above apply only to the extent permitted by applicable law.

Nothing in these Terms excludes, restricts, or limits liability where such exclusion or restriction would be unlawful.

This includes any liability that applicable law does not permit us to exclude or limit.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hubei Yueluyang Network Technology Co., Ltd. against reasonable claims, liabilities, losses, damages, and expenses arising from or relating to:

  • Your breach of these Terms;

  • Your unlawful or unauthorized access to or use of the Site;

  • Your infringement of another person's legal rights or intellectual property; or

  • Your improper use of website features, services, or products.

Any indemnification obligation under this section is subject to applicable legal limitations.

This provision does not require customers to surrender statutory consumer rights or any other legal protection that cannot lawfully be waived.

9. Electronic Communications

When you visit our website, submit an order, or communicate with our customer support team, we may provide relevant information and notices through electronic channels.

These communications may include:

  • Order confirmations and purchase acknowledgments;

  • Payment-related notifications;

  • Dispatch and shipping confirmations;

  • Delivery progress information;

  • Customer service replies;

  • Updates to website policies; and

  • Other notices relating to your purchases or use of our services.

Where permitted by applicable law, electronic communications may satisfy requirements for written notices or other forms of communication.

Customers are responsible for supplying a valid email address and ensuring that messages sent to their provided contact information can be received.

If your contact details change and the updated information is relevant to an existing order or inquiry, please notify us accordingly.

10. Intellectual Property Complaints

Yensumi respects the intellectual property rights of others and expects all visitors and customers to do the same.

If you believe that any material displayed on our website violates your copyright, trademark, or another legally protected intellectual property right, please contact us with sufficient information for our team to identify and review the relevant content.

Where applicable, your notice should include:

  • Your physical or electronic signature;

  • Identification of the intellectual property right involved;

  • The location of the material you believe infringes that right;

  • Your name and relevant contact information;

  • Your email address and telephone number; and

  • A clear explanation of the alleged infringement and the reasons you believe the use is unauthorized.

We may request further information when reasonably necessary to assess your complaint.

After reviewing the information provided, we will consider appropriate action in accordance with applicable laws and procedures.

11. Circumstances Beyond Our Reasonable Control

To the extent permitted by applicable law, Yensumi shall not be held responsible for delays or failures caused by events that are outside our reasonable ability to prevent or control.

Such circumstances may include, but are not limited to:

  • Natural disasters and severe weather events;

  • Public health emergencies;

  • Government restrictions, regulations, or orders;

  • Labor disputes, strikes, or industrial action;

  • Transportation interruptions and carrier service disruptions;

  • Supply chain or inventory difficulties;

  • Internet, telecommunications, or infrastructure failures; and

  • Other unexpected events that could not reasonably have been prevented or controlled.

If an event of this nature affects an order or service, we will make reasonable efforts to provide relevant updates and appropriate assistance.

Any legal duties or consumer protections that remain applicable during such circumstances will continue to apply.

12. Product Ownership and Delivery Responsibility

The transfer of ownership of purchased products and responsibility for loss or damage during transportation will be determined according to applicable law and the relevant delivery arrangements.

Depending on the circumstances, relevant considerations may include:

  • The shipping method selected for the order;

  • The applicable carrier conditions;

  • The recorded delivery status;

  • The stage of fulfillment or transportation; and

  • Mandatory consumer protection requirements.

Nothing in this section is intended to override legal obligations or customer rights that cannot lawfully be excluded.

If a purchased item arrives damaged, delivery is substantially delayed, or a parcel cannot be located, please contact our customer support team.

We will review the circumstances in accordance with our Shipping Policy, Return & Refund Policy, and applicable legal requirements.

13. Applicable Law and Dispute Resolution

These Terms and transactions conducted through the Yensumi website are subject to applicable laws and regulations, including mandatory consumer protection provisions relevant to the customer or transaction.

Where legally permitted, disputes relating to website access, these Terms, or purchases completed through the Site may be referred to a court or other competent authority with appropriate jurisdiction.

Nothing in this section is intended to deprive customers of mandatory legal rights, remedies, or protections available under the laws applicable to their circumstances.

14. Severability and Assignment

If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be limited or adjusted only to the extent necessary to address the relevant determination.

The remaining provisions will continue to apply to the extent that they remain valid and enforceable.

Customers may not transfer or assign their rights or obligations under these Terms without obtaining any approval required by these Terms or applicable law.

Hubei Yueluyang Network Technology Co., Ltd. may transfer or assign its rights or obligations where legally permitted, provided that such transfer does not unlawfully reduce or interfere with customers' rights and protections.

15. Entire Agreement and Related Store Policies

To the extent permitted by applicable law, these Terms, together with the relevant policies and notices published on our website, establish the conditions governing access to and use of the Yensumi website.

Additional documents may include:

  • Privacy Policy;

  • Shipping Policy;

  • Return & Refund Policy;

  • Terms of Purchase; and

  • Other applicable website policies and notices.

To the extent legally permitted, these documents replace previous communications or arrangements concerning the same subject matter.

If any provision conflicts with a mandatory legal requirement or a consumer right that cannot be waived, the applicable legal requirement or protected right will take precedence.

Customers are encouraged to review the relevant policies before placing an order or using our website services.

16. Company Information and Contact Details

For questions about these Terms, website access, product information, existing orders, or any of our published store policies, please contact us through the following channels.

Brand Name:
Yensumi

Company Name:
Hubei Yueluyang Network Technology Co., Ltd.

Business Address:
Room 10, 14th Floor, Building 2, Block B, Dazhou Xingcheng, No. 189 Sangong Road, Hongshan District, Wuhan City, Hubei Province, China.

Customer Support Email:
service@yensumi.com

Customer Service Phone:
+86 27 87596069