Terms of Purchase

Effective Date: October 2026

Thank you for shopping with Yensumi.

These Terms of Purchase explain the conditions that apply when you place an order through our online store. They cover product information, payment arrangements, order handling, shipping, cancellations, returns, refunds, and related purchase matters.

By submitting an order, you acknowledge that you have reviewed and accepted these Terms, together with our applicable Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service. Nothing in these Terms is intended to restrict any consumer right that cannot be excluded under applicable law.

1. Store Information

Yensumi is an online retail store operated by Hubei Yueluyang Network Technology Co., Ltd.

Our store focuses on household goods and practical everyday products intended to support convenience, organization, functionality, and comfort in daily life.

We are responsible for maintaining product information on our website, coordinating order fulfillment, arranging delivery, and providing customer assistance throughout the purchasing process.

Brand Name: Yensumi

Company Name: Hubei Yueluyang Network Technology Co., Ltd.

2. Product Information, Descriptions, and Images

We aim to present clear and reliable information about the household goods available through our website. Product listings are prepared with reasonable care to help customers understand the characteristics and intended uses of the items offered.

Depending on the particular product, the information displayed may include:

  • Product materials, components, and construction details;

  • Measurements, dimensions, weight, and package contents;

  • Main functions, characteristics, and practical uses;

  • Available colors, styles, sizes, and product variations;

  • Assembly, setup, installation, or operating guidance;

  • Accessories and additional items included with the purchase;

  • Suggested cleaning, storage, and maintenance methods; and

  • Applicable product safety notices and precautions.

Customers should read the relevant product page carefully before completing a purchase. If important specifications or usage details are unclear, please contact us at service@yensumi.com for clarification before ordering.

Images on our website are provided for product reference. Minor visual differences may occur because of photographic lighting, screen resolution, display settings, or packaging updates.

However, this does not affect your rights if a product arrives damaged, faulty, incorrect, incomplete, or significantly different from the description provided.

3. Checking Your Purchase Details

Please take a moment to review your order information before submitting payment.

In particular, confirm the following:

  • The products and variations selected;

  • The quantity and package configuration;

  • Your shipping destination and contact details;

  • The delivery option selected during checkout; and

  • The complete order total, including applicable charges.

Customers are responsible for entering accurate billing, delivery, and contact information when placing an order.

If you identify an error after checkout, please notify our customer support team promptly. We will review the order's current status and determine whether the requested correction can still be accommodated.

We cannot promise that every modification will be possible, particularly after an order has entered a later stage of processing or fulfillment.

4. Order Confirmation and Acceptance

After an order is submitted, an order confirmation email will normally be sent to acknowledge that we have received your purchase request.

Receiving this email does not necessarily indicate that the order has been dispatched or that all fulfillment procedures have been completed.

Before proceeding, we may carry out reasonable checks relating to payment authorization, inventory availability, delivery details, and other information necessary to process the transaction.

An order may occasionally be placed on hold, declined, or cancelled for reasons including:

  • The requested product is no longer available;

  • A substantial error has affected the displayed price or product information;

  • Payment authorization fails or cannot be verified;

  • The information submitted with the order is incomplete or inconsistent;

  • There are reasonable indications of fraudulent activity or unauthorized payment; or

  • Technical or operational difficulties prevent successful fulfillment.

If one of these situations affects your purchase, we will make reasonable efforts to contact you through the details supplied at checkout.

If payment has already been received for an order that we subsequently cancel, the amount collected for that cancelled purchase will be returned to the original payment method within 5–10 business days after cancellation is confirmed.

Please be aware that your financial institution or payment provider may need additional time to display the refunded amount. Any shorter mandatory refund deadline under applicable law will take precedence.

5. Payment Options and Authorization

The payment methods currently supported by our store will be displayed during the checkout process.

By authorizing a transaction, you confirm that you are permitted to use the selected payment method and that the billing information submitted is correct.

Order preparation normally begins once successful payment confirmation has been received.

Some transactions are handled through independent payment processing companies. Where payment credentials are collected and managed directly by those providers, Yensumi does not retain complete card numbers, card security codes, or full payment authentication information within its own systems.

If a payment is declined, requires further verification, or remains unconfirmed, processing of the related order may be temporarily suspended until the issue is resolved.

6. Product Prices, Taxes, and Promotions

The checkout page will show the amount payable before you confirm your purchase.

Depending on the delivery destination and transaction details, the displayed total may consist of:

  • The prices of the selected products;

  • Applicable shipping and delivery charges;

  • Taxes collected at checkout, where applicable; and

  • Other charges that are disclosed before payment.

Product prices and promotional arrangements may be updated periodically. A change to a current listing or promotion will not automatically change the price of an order that has already been submitted.

Promotional discounts may have specific eligibility conditions, expiration dates, or other restrictions. Different promotional offers may only be combined when the relevant promotion expressly allows this.

If a significant pricing error is discovered in connection with an order, we will explain the issue and discuss the available solutions with you.

No additional payment will be collected without your authorization. If the affected order needs to be cancelled, the applicable refund will be handled under Sections 4 and 9 of these Terms.

7. Shipping and Delivery

Further details about order preparation, shipping services, delivery estimates, tracking, and shipping-related assistance are provided in our Shipping Policy.

Order Preparation

Most orders are prepared within 1–3 business days after payment has been successfully confirmed.

Please note that preparation time and carrier transit time are separate periods. For these purposes, business days refer to Monday through Friday, excluding public holidays.

United States Shipping Services

The following shipping arrangements apply to eligible United States orders:

Shipping Service Fee Order Eligibility Estimated Transit Time
Standard Shipping $3.99 Merchandise value of $0.00–$39.96 7–15 business days after dispatch
Free Shipping FREE Merchandise value of $39.97 or more 7–15 business days after dispatch
Express Delivery $6.99 Eligible orders and destinations where available at checkout 7–10 business days after dispatch

All transit estimates start from the date the parcel is dispatched. They do not include the additional 1–3 business days generally required for order preparation.

Express Delivery is an estimated 7–10 business day service after dispatch. This timeframe is provided as a delivery estimate and should not be interpreted as a guaranteed arrival date.

Delivery schedules may be influenced by factors outside our direct control, including carrier capacity, local delivery conditions, public holidays, severe weather, customs inspections, and transportation interruptions.

Before confirming your order, please check the shipping service and corresponding fee shown at checkout.

Dispatch and Tracking Information

Depending on inventory arrangements and the delivery destination, orders may be fulfilled through our facilities or cooperating fulfillment partners.

Items purchased together may occasionally be dispatched in separate parcels. In such cases, individual products may arrive on different dates.

Once your parcel has been handed over for shipment and tracking information is available, we will send a shipping notification to your registered email address.

Shipping Delays, Missing Parcels, and Delivery Damage

If your parcel experiences a significant delay, tracking information has not changed for an extended period, or the shipment appears to be missing, please email service@yensumi.com.

Include your order number and available tracking information so our team can investigate the matter.

After reviewing the circumstances, we will determine an appropriate resolution. Depending on the situation, this may involve arranging a replacement or issuing a refund.

A carrier's tracking status showing Delivered does not automatically prevent us from reviewing a customer's report that an order has not been received.

International orders can only be placed for destinations supported by our checkout system. Any destination-specific shipping requirements, customs duties, and applicable taxes are subject to the information provided in our Shipping Policy and at checkout.

8. Modifications to Submitted Orders

If you need to correct information or make changes to an order, please contact our customer service team as early as possible.

Depending on the circumstances, you may request:

  • A correction to the delivery address;

  • A change to the selected product or variation;

  • An adjustment to the order quantity; or

  • An update to your contact information.

We will make reasonable efforts to accommodate requests received before fulfillment or dispatch.

All requested changes are subject to stock availability and the current progress of order preparation.

If the order has already reached a stage where modifications are no longer practical, the available alternatives will be determined according to its status and our Return & Refund Policy.

9. Cancelling an Order

Customers who wish to cancel an order should email service@yensumi.com without unnecessary delay.

Please include your order number and the email address associated with the purchase so that we can locate the relevant transaction.

Upon receiving your request, our team will check the fulfillment status and make reasonable efforts to stop order preparation or shipment if this remains possible.

As processing activities may begin shortly after payment confirmation, we cannot guarantee cancellation once fulfillment is underway or the parcel has already been dispatched.

Where a cancellation is approved before shipment, the applicable refund will be issued to the original payment method within 5–10 business days after approval.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

For orders that have already been shipped, customers may submit a return request after delivery in accordance with our Return & Refund Policy.

These procedures do not limit any mandatory cancellation rights provided by applicable consumer protection laws. Where legislation establishes a shorter refund period, the legal requirement will apply.

10. Returns, Refunds, and Purchase Issues

Eligible purchases from Yensumi are covered by our 180-Day Return Guarantee, subject to the eligibility requirements, product conditions, and exclusions described in our Return & Refund Policy.

Customers must submit their return requests within 180 calendar days from the date the order is delivered.

Conditions for Return Eligibility

For returns requested because of a change of mind, products must satisfy the applicable return condition requirements.

Generally, eligible products should be unused, complete, and maintained in their original condition, together with any required packaging, accessories, or included components.

The 180-day return period should not be understood as permission to use a product without restriction and then return it. Any specific conditions relating to individual products will be communicated before purchase.

These requirements do not remove the right to report a product that arrives damaged, defective, incorrect, incomplete, or materially inconsistent with the information presented on its product page.

Submitting a Return Request

To begin the return process, please contact service@yensumi.com and provide the following information:

  • Your order reference number;

  • Your name and checkout email address;

  • The product you wish to return;

  • An explanation of the reason for your request; and

  • Photographs or videos when reasonably necessary to demonstrate the reported issue.

Please wait for our customer service team to confirm your request and provide return instructions before shipping any item back.

The appropriate return destination will be provided after your request has been reviewed. This address may be different from the company's registered business address.

Do not send returned products to our registered business address unless our team has specifically instructed you to do so.

Return Delivery Costs

For eligible change-of-mind returns, customers are generally responsible for the cost of return shipping.

Original outbound delivery fees may not be refundable unless applicable law requires otherwise or Yensumi expressly approves a different arrangement.

If an item is confirmed to have arrived defective, damaged during transportation, incorrect, incomplete, or materially inconsistent with its description, we will provide an appropriate resolution without imposing additional costs on the customer.

Where returning an item is necessary to resolve a confirmed product or fulfillment problem, we will arrange or cover the applicable return shipping expenses.

Refund Arrangements and Processing Periods

Once a refund has been approved, it will be returned through the original payment method used for the order.

The normal processing periods are as follows:

  • Returns requiring product inspection: Generally processed within 5–10 business days after the returned item has been received and inspected.

  • Refunds without a return requirement: Generally issued within 5–10 business days after approval, including eligible refunds for confirmed missing parcels where the item does not need to be returned.

  • Approved cancellations: Generally processed within 5–10 business days after cancellation approval.

Business days are Monday through Friday, excluding public holidays.

After we initiate a refund, your bank, card issuer, or payment service provider may require additional time before the funds appear in your account.

Any shorter refund timeframe required by applicable law will take priority over the estimated periods above.

If the relevant processing period has passed and the refund has not appeared, please contact us with your order number so that we can check its status.

For further information about return conditions, required procedures, and applicable exceptions, please consult our separate Return & Refund Policy.

11. Product Stock and Availability

Product listings and stock levels may change depending on purchasing demand, inventory conditions, supplier arrangements, and fulfillment capacity.

If an item becomes unavailable after an order has been placed, we will contact the customer to explain the circumstances and discuss possible arrangements.

Depending on the situation, available options may include:

  • Waiting until the item becomes available again;

  • Choosing another suitable product; or

  • Cancelling the unavailable item and receiving an applicable refund.

We will not substitute a materially different product without first obtaining the customer's agreement.

Refunds for approved cancellations under this section will follow the procedures described in Section 9.

12. Product Use, Handling, and Maintenance

Before using any product purchased from Yensumi, customers should review its product description, supplied instructions, product labels, and relevant safety information.

Depending on the nature of the household item, appropriate care and safety measures may include:

  • Following the supplied assembly, setup, and installation directions;

  • Using each item for its stated or reasonably intended purpose;

  • Observing any specified weight limits, operating conditions, or usage restrictions;

  • Avoiding exposure to temperatures, moisture, or environmental conditions that may damage the product;

  • Following the recommended cleaning, storage, and maintenance procedures;

  • Operating electrical or battery-powered products according to the supplied safety guidance; and

  • Keeping small components and potentially hazardous parts away from children when appropriate.

Products should not be operated or handled in a manner that conflicts with their instructions or stated safety requirements.

The suitability of an item depends on its design, intended function, and actual conditions of use. Information provided in a product listing does not constitute a guarantee that every item will satisfy all individual preferences or applications.

If you have questions about correct operation, maintenance, or product safety, please contact our customer support team before using the item.

13. Customer Obligations

To ensure that orders can be handled correctly and customer support can be provided effectively, customers are encouraged to take reasonable care throughout the purchasing process.

This includes the following responsibilities:

  • Carefully reviewing product descriptions, specifications, and relevant store policies before placing an order;

  • Verifying the selected products, styles, variations, and quantities before confirming a purchase;

  • Providing complete and accurate billing details, delivery addresses, and contact information;

  • Checking the final purchase amount and selected shipping service before submitting payment;

  • Monitoring order confirmation messages, shipping notifications, and available tracking updates; and

  • Reading and following the product instructions, maintenance guidance, and applicable safety precautions supplied with purchased items.

If you become aware of an issue involving a payment, order confirmation, delivery, or purchased product, please notify our customer service team as soon as reasonably possible. Providing relevant details promptly can help us investigate the matter and determine an appropriate solution.

These customer responsibilities are intended to support a smooth purchasing experience. They do not automatically transfer all delivery risks to the customer, exclude our responsibilities as a seller, or limit any consumer rights and protections granted under applicable laws.